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FAQ's

Question:What size bag do I order?
Answer:he bags are designed to work with a mat(or double mat or "Very Thick" mat) and a foam core back. If you have mats with an outside dimension of 8x10, you would order an 8x10 bag.

Question:How do I order?
Answer:Online products are only available through the online store. Custom mats can also be ordered online. Mats that are multiple window or have other special characteristics need to be called into us at 800-385-6540 or emailed to orders@frameLink.us for the first order. After that, they will be available through our website.

Question:Does opening have bevel window?
Answer:Yes-All online mats have beveled windows unless specifically mentioned(i.e. No Mat or Faux Mat). The outside edges of all mats are straight cut.

Question:What is the minimum order?
Answer:We do not have any minimum orders or minimum order surcharges except for Presentation Bags that are sold in units of 10.

Question:What size mats\frames are available?
Answer:The smallest picture frame we offer is a 2 1/4 x 3 1/4 and goes to 18x24. Our precut mats start at 5x7 and go up to 18x24. Custom cut mats start at 8x10 and go up to 18x24.

Question:Will you do sizes not listed on the web site?
Answer:Absolutely! Although our online store offers standard sizes, our Custom section offers any outside and window dimensions from 8x10 to 18x24. Modern robotics can provide almost any shape, size and number of windows you want.

Question:How do I determine price?
Answer:All prices appear when you select a quantity. You may have to select a color before putting in the quantity.

Question:Does opening have to be standard size?
Answer:No, it can be any size you need through our custom section. If you do not find a picture frame with the mat window size you need, you can order the mat through our custom section.

Question:What mat board brands can I get?
Answer:FrameLink offers standard mats and archival mats. They are produced under our own name and the matcutter.com brand. If you need a wider variety of mat sizes and types, please go to www.matcutter.com

Question:How long for delivery?
Answer:Online orders are usually shipped in 1 to 5 working days. Standard shipment for custom cut is 10 working days. We also have Expedited, Express and Extraordinary shipment in 7-9 working days, 4-6 and 24-72 hours respectively. Time in transit will vary based upon UPS shipping schedule to your specific location.

Question:What is cost of freight?
Answer:Online orders calculate your freight in your cart prior to checkout. The amount varies based upon the weight and number of boxes required plus distance and speed. FrameLink.us uses United Parcel Service on the majority of shipments plus the United States Postal System when advantageous.

Question:Is the matboard acid-free?
Answer:All mat board stocked by Matcutter.com conforms to industry standards. They are marketed as acid neutral or "acid free" by their manufacturers. There is a lot of confusion over the terms "acid-free" and "acid-neutral". Technically, only matboard made of cotton fiber commonly called "Cotton Rag" is truely acid-free. All other matboard, the majority produced in the United States, is made from trees, a naturally acidic material. This matboard is usually treated with calcium carbonate so it tests "acid neutral". Calcium Carbonate retards the aging process not only due to the mat board material but the environment as well. All mat board will deteriorate in time with "rag" deteriorating the least. If you have a piece of art that is precious in a monetary or emotional sense, use true archival products you can trust or take it to a conservation expert. Conservation framing includes many factors beyond rag versus non-rag. The glues used to bind the single-ply sheets together, the type of inks used, top and bottom cover papers, presence of alum and type of picture frame and glass are all conservation issues.

Picture Franes with or without Mats Picture Frame Mats Custom Mats For Custom Frames